Privacy Policy

Privacy Policy
Effective from: [July 24th, 2025]

JetLux Cleaning (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights.

Who we are
JetLux Cleaning is a UK-based exterior cleaning company offering services such as pressure washing, surface cleaning, and property treatments. We operate as a data controller for the personal information you provide to us.

If you have any questions about this policy or your data, you can contact us at:
Email: info@jetluxcleaning.com
Phone: +44 7597 388933

What information we collect
We collect and process the following types of personal data from our customers and potential customers:

• Full name (first and surname)
   
• Email address
   
• Phone number
   
• Home address (for quoting and service delivery)
   
• Signature (as part of our job completion and invoicing process)
   
• Any information you voluntarily submit via contact forms, email, messaging services, or verbally when requesting a quote
   

We do not collect or store payment card information. Payments are handled via secure third-party methods such as bank transfer or PayPal.

How we use your information
We use your personal data only for the following purposes:

• To respond to your enquiries
   
• To generate quotes and invoices
   
• To schedule and carry out work
   
• To maintain service records
   
• To contact you regarding your booking, follow-ups, or customer service
   
• To meet legal, tax, or contractual obligations (for example, invoicing and accounting)
   

We do not use your data for marketing unless you explicitly opt-in, and we never sell, rent, or share your data with third parties for promotional purposes.

Legal basis for processing
We rely on the following lawful bases under UK GDPR to process your data:

• Contractual obligation: to provide quotes, perform services, and issue invoices
   
• Legitimate interests: to manage customer relationships and respond to enquiries
   
• Legal obligation: to comply with tax and accounting rules
   
• Consent: if you explicitly agree to future contact for promotions or updates (optional)
   

How we store and protect your information
We store your personal data securely in encrypted files and protected systems. Access is limited to authorised personnel only.
Where information is kept physically (such as signed invoices), it is stored securely and destroyed safely when no longer needed.

We retain customer information only as long as necessary for legal and operational purposes, typically up to 6 years for invoicing records as required by HMRC.

Sharing your information
We do not share your personal data with any third party except:

• When legally required (such as by HMRC)
   
• With your express permission
   
• To trusted service providers (such as invoicing software providers) under strict confidentiality and data protection agreements
   

We do not transfer your data outside the UK.

Your rights under UK GDPR
You have the right to:

• Access your personal data
   
• Correct inaccurate or incomplete data
   
• Request erasure of your data (the right to be forgotten)
   
• Restrict processing under certain conditions
   
• Object to the use of your data in some cases
   
• Data portability, where applicable
   

To exercise any of these rights, contact us using the details above. We will respond within one month.

Cookies and website tracking
If your website uses cookies or tracking tools such as Google Analytics, a separate cookie policy may be required. Let us know if you would like one written. If you do not use cookies or tracking tools, this section can be removed.

Changes to this policy
We may update this Privacy Policy occasionally to reflect changes in the law or our business. Updates will be posted on this page, and we recommend reviewing it from time to time.

Complaints
If you are concerned about the way we handle your personal data, you can contact us using the details above. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: https://ico.org.uk 

Phone: 0303 123 1113